Customer Experience & Journey Transformation

Financial Services

Transforming Retail Banking Onboarding Through Agent-Centric Experience Design

Digital Experience

Huawei VOD: Designing a Multi-Brand Streaming Platform That Could Scale Across Regions

Financial Services

Redesigning the ATM Experience as a Holistic Customer Touchpoint

Financial Services

Reimagining Self-Service Banking Through Intuitive Kiosk Experience Design

Healthcare

Redesigning the Patient Journey for a Leading Healthcare Provider

Customer Experience, Reimagined End-to-End

We help organisations understand their customers deeply, redesign journeys intelligently, and deliver seamless experiences across every moment that matters. From CX strategy and UX audits to service quality assessments and employee experience design, Sygneo builds experiences that drive loyalty, trust, and performance.

What we do

CX Strategy & Journey Transformation

A focused approach to redesigning your customer experience across digital and physical touchpoints. We simplify journeys, remove friction, and align your organisation around clearer, more intuitive customer interactions.

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Voice of Customer & Measurement

A clear, structured way to capture and understand what customers feel across every touchpoint. We help you measure experience signals, interpret them correctly, and turn insights into meaningful change.

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Mystery Shopping & Experience Audits

A real-world evaluation of how your service actually performs. We identify gaps, inconsistencies, and hidden friction across channels, helping you elevate quality, improve delivery, and build more reliable customer experiences.

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Digital Experience & Accessibility

We design digital journeys that are intuitive, inclusive, and accessible for every user. From usability improvements to accessibility enhancements, we create experiences that feel clearer, smoother, and easier for all customers.

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Stories of Transformation

Discover how we have helped organisations across industries redesign their customer journeys, elevate their service quality, and deliver meaningful experiences.

Financial Services

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Transforming Retail Banking Onboarding Through Agent-Centric Experience Design

DocuBay: Designing Clarity and Confidence in Legal & Compliance Workflows

Product Design

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DocuBay: Designing Clarity and Confidence in Legal & Compliance Workflows

Digital Experience

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Huawei VOD: Designing a Multi-Brand Streaming Platform That Could Scale Across Regions

Where Strategy Meets Design

We combine human-centered design, deep research, accessible experiences, and premium CX insight to deliver meaningful transformation. Our team brings expertise across government, financial services, and enterprise transformation.

About Sygneo